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Certificate II in Customer Engagement

National ID: BSB20215 | State ID: AVQ9

 

This course is the perfect entry level qualification for people interested in customer service. This qualification provides the skills and knowledge required for individuals who work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Your qualification prepares you for roles such as:

Further study opportunities:

Further Study Option(s)

After completing this course you can pursue a career as a Customer Service Representative

Course overview

Location Duration Competitive Selection criteria Additional requirements
Location Duration Competitive Selection criteria Additional requirements
Location Duration Competitive Selection criteria Additional requirements
Location Duration Competitive Selection criteria Additional requirements
Location Duration Competitive Selection criteria Additional requirements
Central Regional Tafe
Geraldton
 
N
N

Entrance requirements

Course Overview

Where Geraldton
Duration
How Full-Time
When

Further study opportunities:

Further Study Option(s)

After completing this course you can pursue a career as a Customer Service Representative

Please contact the college to receive an indicative price for this course.

VET Student Loans

VET Student Loans is the new program that replaces the current VET FEE HELP scheme.

Eligible students will be entitled to apply for a VET Student Loan. Comprehensive information on VET Student Loans can be found on the Australian Government website education.gov.au/vet-student-loans

International students

Fees, charges, available locations, applications, and enrolment procedures for international students are different to those applicable to local students.

International students can only study full-time.

For information on international student fees and application, please follow this link to the TAFE International WA website www.tafeinternational.wa.edu.au

Entrance Requirements

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II

Links

Page last updated November 23, 2017